Support
OAS provides technical support for all customers, including those who are evaluating the product in the 30-day demo period. If you experience any issues or have questions about how to solve a problem for your deployment, contact us. Support engineers are available 24/7 via email and usually respond within the hour.
Sales Support
For any questions about licensing costs for your deployment, please direct all inquiries to:
Technical Support
Reporting Issues or Suggestions
If you have questions on how to accomplish something within the UIEngine, if you encounter some unexpected behavior, or if you have some suggestions on how to improve the application, contact support using the following template. We'll quickly follow up and may even schedule a web conference to review.
Send any and all reports to support@oasiot.com.
Subject: UIEngine Test: [issue description]
Message:
- Browser (Chrome, Firefox, Safari, etc.)
- Client platform (Windows, Mac, Linux)
- OAS and UIEngine versions (found at the URL http://localhost:58725/app/uiengine/about)
- Issue Description: Be as descriptive as possible.
- Include screenshots where appropriate
- Include detailed reproduction steps
- If the issue is complex, we may follow up with a request for your Tag configuration and a copy of the UIEngine configuration so we can replicate the behavior on our development environment.